Our Experiences

Problem

Too much time was lost creating task lists and chasing updates; the owner couldn't see real-time status across many projects.

Solution

A single Power Platform app with templates by project type, bulk multi-supervisor assignment, clean statuses (In-Progress / On-Hold with reasons / Completed), instant email/push alerts, and a portfolio dashboard showing totals and completion %.

Problem

Paper registry at reception made guest tracking slow and unreliable; staff couldn't quickly find records or notify hosts in real time.

Solution

Kiosk-friendly Power Platform app that logs guests digitally, triggers instant host notifications, supports pre-scheduled appointments, captures allow/deny/reschedule decisions with reasons, and provides a real-time dashboard for counts, purposes, and responsiveness.

Problem

A global, multi-branch enterprise needed 24/7 IT support and specialist skills so users could work smoothly; their core team didn't have enough knowledgeable resources or time-zone coverage.

Solution

Follow-the-sun staff augmentation with specialist engineers (endpoint, identity, security, networking, PKI, RPA, analytics, collaboration) integrated into the client's ITSM, SLAs, runbooks, and clean time-zone handoffs for continuous coverage.

Problem

All users were licensed with "full" suites (Microsoft/Google) even though many needed only small mailboxes—driving unnecessary cost for features and storage they didn't use.

Solution

Hybrid email strategy—move light users to IceWarp with per-user quotas & capacity alerts, keep power users on Microsoft/Google; governed, secure, and no lock-in.

Problem

Unmanaged room schedules led to double bookings, last-minute clashes, and embarrassing moments when teams arrived to find rooms already occupied.

Solution

Centralized web/mobile booking with real-time status, door tablets, automatic conflict checks, smart notifications, and analytics for Facilities (usage, no-shows, peak demand).

Problem

Multiple contact channels (email, calls, chat) made IT support untrackable, hurting KPIs and preventing accurate management reporting.

Solution

Unified ticketing across web/email with structured handovers, manager/self-assignment, automated KPIs & SLAs, and exportable dashboards for true visibility.

Problem

Clients submit financial statements in many different formats, forcing auditors to retype into Excel and bulk-upload manually—slow, error-prone, and hard to scale.

Solution

AI OCR + structured field extraction with confidence scoring, rule checks, batch processing, and API/CSV posting that attaches the source file and full audit trail.

Problem

Critical documents across HR, Accounts, Finance, and Delivery (including VAT/Tax certificates, SLAs, land records) were hard to find and track, causing delayed decisions and missed renewals.

Solution

Centralized DMS with mandatory metadata & tags, tree-view + smart filters, role-based access, renewal reminders with tasks, and complete version history/audit trail.

Problem

Rapid growth created asset chaos (who owns which device, warranty status) and manual 24/7 rostering, making attendance and payroll slow and error-prone; procurement wasn't linked to real operational demand.

Solution

One Power Platform app linking inventory & warranties, rostering/attendance → payroll, and procurement, with role-based access, audit logs, and real-time dashboards for managers.